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Privacy Policy

Privacy Policy

HomeHelp Build CIC

Effective Date: [Insert Date]

1. Introduction

HomeHelp Build CIC is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, apply to join our Trusted Trade Network, request our services, make a referral, volunteer, donate, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

HomeHelp Build CIC

Email: info@homehelpbuild.org.uk

Website: www.homehelpbuild.org.uk

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Name

  • Address

  • Email address

  • Telephone number

Business Information

  • Business name

  • Company registration number (if applicable)

  • VAT number (if applicable)

  • Trade or profession

  • Insurance information

  • Qualifications or certifications you choose to provide

Project Information

  • Details about your enquiry

  • Property information

  • Photographs you choose to provide

  • Quotations and project records

Website Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and similar technologies

4. How We Use Your Information

We use your information to:

  • Respond to enquiries.

  • Provide quotations and services.

  • Process Trusted Trade applications.

  • Manage memberships.

  • Respond to referrals.

  • Arrange appointments.

  • Process donations.

  • Improve our website and services.

  • Send updates where you have asked to receive them.

  • Comply with legal obligations.

We will only use your personal information where we have a lawful basis to do so.

5. Marketing

We will only send marketing communications where you have chosen to receive them or where permitted by law.

You may unsubscribe at any time.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our website or deliver our services, where necessary and under appropriate contractual arrangements.

We may also disclose information where required by law or to protect our legal rights.

7. Cookies

Our website may use cookies to improve your browsing experience, remember preferences and analyse website performance.

You can manage your cookie preferences through your browser settings.

8. How Long We Keep Your Information

We will only keep personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes or enforce our agreements.

9. Keeping Your Information Secure

We take appropriate technical and organisational measures to help protect personal information against unauthorised access, alteration, disclosure or destruction.

While we take reasonable steps to protect your data, no online system can be guaranteed to be completely secure.

10. Your Rights

Depending on your circumstances, you may have rights under UK data protection law, including the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information where appropriate.

  • Request restriction of processing in certain circumstances.

  • Object to certain processing.

  • Request transfer of your information where applicable.

  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided above.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

12. Children's Privacy

Our website is not intended for children under the age of 13 without the involvement of a parent or guardian.

If we become aware that we have collected personal information from a child unlawfully, we will take appropriate steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

HomeHelp Build CIC

Email: info@homehelpbuild.org.uk

Website: www.homehelpbuild.org.uk

Thank you for trusting HomeHelp Build CIC.

We are committed to respecting your privacy while helping build safer homes, stronger communities and brighter futures.

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